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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Paola Cornieles

Paola Cornieles

February 11, 2026

5  out of  5
rating by Paola Cornieles
"Great service!! Emmy Sweat helps me with my renters policy and she was very kind and sweet, we finish in 10 min!! thank you so much Emmy"
We responded:
"Paola thank you for taking the time to express your satisfaction with Emmy. We greatly appreciate the 5 star review and want to welcome you to the Richard Moore, Agency--Richard Moore, Agent"
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Wendy Edwards

February 9, 2026

5  out of  5
rating by Wendy Edwards
"Michael Johnson was very professional al..I called in and couldn't remember his name and they connected me to him again. I was really happy to speak with him dye to the fact he gave a great quote and it got lower before the call!! Thank you Michael, your services were greatly appreciated"
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Gordon kuhfeldt

February 4, 2026

5  out of  5
rating by Gordon kuhfeldt
"Today i was in contact with Richard, after reviewing my current policy with Auto Owners he was able to save me a significant amount monthly. He was very polite and took the time to get me thru the entire process!"
We responded:
"Gordon thank you for those kind words, however you worked with team member Zavier Jordan and I will share you kind words with him. We want to thank you for becoming a customer and letting us protect those things that are important to you. Welcome to the Richard Moore State Farm Agency--Richard Moore, Agent"
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Edmund

February 3, 2026

5  out of  5
rating by Edmund
"Brittany Smith was very professional, spirited and well knowledgeable ....I look forward to having a good business relationship with her"
We responded:
"Edmund thank you for taking the time to recognize Brittany's efforts. I am happy that she was able to make such a good impression. We want to thank you for allowing us to protect the things that are important to you. Welcome to our Agency--Richard Moore, Agent "
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David Velez

February 2, 2026

5  out of  5
rating by David Velez
"I worked with Brittany Smith in setting up my new car insurance policy. She took the time to help me set up the policy and answer all my questions. She’s extremely professional and demonstrated a genuine concern to ensure all my questions were answered."
We responded:
"David, Brittany will be elated with your review. Thank you for giving her the opportunity to earn your business. We welcome you as a customer and thank you for letting us protect those things that are important to you--Richard Moore, Agent"
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Felecia Blair

February 2, 2026

5  out of  5
rating by Felecia Blair
"Emmy was very helpful. She was very kind and she was very patient and I thank God that she was there to help me and be as patient and kind as she was sincerely Felecia Blair."
We responded:
"Felicia, Emmy will be so appreciative of your review. I am glad she was able to meet your expectations. Thank you for being a customer and for letting us protect those things that are important to you--Richard Moore, Agent"
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Patti Provau

January 30, 2026

5  out of  5
rating by Patti Provau
"Zavier Jordan was extremely helpful to me great guy !!!"
We responded:
"Patti thank you for the review and for taking the time to recognize Zavier for his efforts. We are happy to have you as a customer and thank you for letting us protect those things that are important to you--Richard Moore, Agent"
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Robert Lamoureux

January 30, 2026

5  out of  5
rating by Robert Lamoureux
"Excellent, Brittney was very, good answer all my questions very good employee."
We responded:
"Robert thank you for those kind words regarding Brittany's assistance with your policies. We welcome you as a customer and look forward to providing you with great service. Thank you for letting us protect those things that are important to you--Richard Moore, Agent "
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Gyron

January 27, 2026

5  out of  5
rating by Gyron
"I was very happy with my service here thanks to Brittany Smith. I was paying way too much for my previous insurance. She was very knowledgeable and she saved me $60 a month on my car insurance. Thank you!"
We responded:
"Thank you for the review and for recognizing Brittany's efforts. We are happy to have you as a customer with our agency and thanks for letting us protect those things that are important to you--Richard Moore, Agent"
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Fiorella Meidinger

January 22, 2026

5  out of  5
rating by Fiorella Meidinger
"Emmy had patience with all our many quotes and questions! Needles to say, the whole staff is great, but we are extra thankful that Emmy was our agent! On top of things and available for answering even more questions!"
We responded:
"Fiorella thank you for the awesome review and for recognizing Emmy. She takes pride in making sure customers are completely satisfied. We appreciate your business and thanks for letting us protect those things that are important to you--Richard Moore, Agent"
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Emad Hakim

January 22, 2026

5  out of  5
rating by Emad Hakim
"Excellent service and very professionary stuff."
We responded:
"Mr. Hakim thank you for the 5 star review and for being a valued customer! Richard Moore , Agent"
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Angela “Star” Arango

January 16, 2026

5  out of  5
rating by Angela “Star” Arango
"I definitely recommend Brittany at this office as your agent. She was quick with my quote and met all of my needs financially. She gave me options and was very informative. She was also always available when I needed her, which was key for me. I saved me a ton of money on my current rate and she even got me more coverage. I highly recommend Brittany if you are looking to save money and have a good experience creating a policy for you and your family."
We responded:
"Angela, Wow! Thank you for the outstanding review regarding Brittany's excellent service. We appreciate you taking the time to share your experience with our agency. Welcome to the Richard J Moore Agency and thank you for letting us protect those things that are important to you--Richard Moore, Agent "
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Emily Entress

January 15, 2026

5  out of  5
rating by Emily Entress
"Brittany is one of the best agents I have ever encountered. She and I spoke months ago and at that time the rates were Too high. she remembered to call me every 6 months and I just switched to State Farm. Her follow through is great and she knows the business . She is fabulous!!"
We responded:
"Thank you for those very kind words regarding Brittany's interaction with you. We are happy that she followed up with you and we earned your business. Welcome to the agency and thank you for letting us protect those things that are important to you---Richard Moore, Agent"
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Meli M

January 13, 2026

5  out of  5
rating by Meli M
"Emmy was so nice and helpful! I should’ve switched to State Farm years ago!"
We responded:
"Thank you for that awesome comment regarding Emmy. We are glad to have you with our agency! I want to also thank you for letting us protect those things that are important to you--Richard Moore, Agent"
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Thomas Starkes

January 10, 2026

5  out of  5
rating by Thomas Starkes
"Britney is the best new exactly what i was looking for in my car insurance"
We responded:
"Thomas thank you for the 5 star review regarding Brittany's performance. We are happy to have you as a customer with the agency and most of all thank you for trusting us to protect those things that are important to you--Richard Moore, Agent "
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shirley vidal

January 8, 2026

5  out of  5
rating by shirley vidal
"I would like to formally express my sincere appreciation for Emmy Sweat, State Farm Customer Service Representative; for her outstanding assistance. She provided valuable support with the documentation I required and guided me through the entire process with professionalism and efficiency. Ms. Sweat demonstrated exceptional listening skills, patience, and generosity with her time. Her clear communication and dedication ensured a smooth and stress-free experience. I am truly grateful for her commitment to excellent customer service. Highly recommended the Apopka State Farm Location."
We responded:
"Ms. Vidal thank you for taking the time out of your day to recognize Emmy for her exceptional service and professionalism. Our goal in the agency is to have each customer interaction a memorable one and to have them completely satisfied and I am glad Emmy achieved that. Thank you for being a customer and for the recommendation to chose our agency--Richard Moore, Agent"
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Suzie H

January 2, 2026

5  out of  5
rating by Suzie H
"Chrissy Dastine Amazing person! She took the time to talk with me about everything I brought up to her.. keep up the good work.. well don't work too hard lol. But thanks for your help today."
We responded:
"Susie thank you for the wonderful review about Chrissy. We are so happy that you were pleased with her interaction with you. Thank you for trusting us to provide the protection for the things that are important to you--Richard Moore, Agent."
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Edith Valentini

January 2, 2026

5  out of  5
rating by Edith Valentini
"He was very nice and informative. Was very happy with his response and professional approach."
We responded:
"Edith thank you for those kind words regarding the service that Zavier provided and we are happy that you were pleased with the outcome. Thank you for letting us protect those things that are important to you--Richard Moore, Agent"
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Kay Bretton

December 31, 2025

5  out of  5
rating by Kay Bretton
"Dealing with Emmy was a pleasure. She was patient and thoroughly explained the details of switching insurance companies. Will recommend her to others."
We responded:
"Kay, thank you for those kind words regarding Emmy's service. We are glad to have you as a customer and welcome to our agency--Richard Moore, Agent"
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Lisa Larsen

December 30, 2025

5  out of  5
rating by Lisa Larsen
"Richard and his crew were a pleasure to work with. They made everything so easy! Richard was outstanding at getting me as many discounts as possible on my policy. If you're looking for a good, honest, and sincere insurance agent, Richard is your man!"
We responded:
"Lisa, thank you for the review and kind words. I cannot take the credit as you worked with Michael on my team. I want to thank you for letting us protect those things that are important to you. Welcome to the agency--Richard J Moore, Agent"
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Mwamba Chioke

December 29, 2025

5  out of  5
rating by Mwamba Chioke
"Zavier Jordan did a fantastic job with the quotes on my home and auto,.thank you Jordan for a great job and being so supportive kind and helpful 😊😎"
We responded:
"Mr. Chioke thanks for those kind words regarding Zavier's interaction with you. I further want to thank you for trusting us to protect those things that are important to you. Welcome to the Richard J. Moore agency---Richard Moore, Agent"
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Jody Jenkins

December 18, 2025

5  out of  5
rating by Jody Jenkins
"Spoke with Michael was able to give the exact coverage and monthly payments I was looking for very knowledgeable broke down 3 different options coverages plans etc explained the benefits of adding the health coverage which I was unaware of prior to speaking with him and gave some tips future references to help possibly lowering my rate we need more insurance reps like Michael that actually take the time to help build a realistic reasonable policies and giving options that explain pros and cons .. definitely appreciate him and would advise anyone looking to renew or explore different options with there insurance to contact Michael Johnson"
We responded:
"Mr. Jenkins thank you the strong vote of confidence in the service that Michael provided. We are happy that he was able to explain the value and benefits of your purchases. Thank you for being a customer of our agency and thanks for letting us protect those things that are important to you--Richard Moore, Agent"
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Arey Ounew

December 11, 2025

1  out of  5
rating by Arey Ounew
"Update: everything was fine until suddenly they raised the rates by 15% after the second month. The excuse was that I had to use some telemetry device which was never communicated up front. Bait and switch is a despicable practice. I have a clean record and they still tried to squeeze more money out of me. Left them and moved on. Brittany is great! She is professional and thorough. Helped out when I was in a rush to get things fast tracked to finalize my Tesla transaction. Highly recommend!"
We responded:
"Arey thank you for those kind words regarding Brittany's professionalism. Brittany takes pride in making sure our customers are pleased with each interaction. Thank you for your business and for letting us protect those things that are important to you---Richard Moore, Agent "
Profile photo of Melissa Gonzalez

Melissa Gonzalez

December 6, 2025

2  out of  5
rating by Melissa Gonzalez
"Not happy with my experience this year. I was misinformed about my bill when I started and called to pay, I was told I didn’t have a payment to make over phone and there was a 0 balance, which led to me actually being a month behind and not knowing the whole time because it never said anything on my bills/app then I was randomly billed for 2 months at a time, contacted my agent multiple times but he never replied and instead someone else emailed me days later and wasn’t very helpful, seems like I was being blamed for something that wasn’t my fault. Not sure why it took over 6 months to be told I was always one month behind when my bills always showed $0 balance after being paid. Very inconvenient, especially around holidays. After this year I’ll be switching over."
We responded:
"Ms. Gonzalez I appreciate the review you left regarding the billing matter. I will look into this matter and discuss with my team to see where communication broke down. I want to thank you for being a customer and letting the agency protect the things that are important to you...Richard Moore, Agent"
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Chris Branning

December 2, 2025

5  out of  5
rating by Chris Branning
"Richard is as good as they get. He answers the phone every time, and provides clear and concise information to help you make the best decision possible. He not only goes above and beyond but he is actually a financial steward for you and your family, and guides you to the best answer for your situation. It is rare today to get someone on the phone that is hyper competent in their job and looking out for your best interest. Richard is as one in a million! I would give 10 stars if I could!"
We responded:
"Chris, thank you so much for those amazing comments, but I cannot take the credit as it must go to Michael Johnson. Michael has been with the agency for a couple of years now and treats our customers with the utmost professionalism. He is not a salesperson but a consultant. We thank you for letting us protect the things that are most important to you. Richard Moore, Agent"